Frequently Asked Questions
Do you offer free or express shipping?
We offer a flat rate of $12 AUD for Road Freight Delivery (2–6 business days) across Australia, with free shipping on orders over $150 AUD. We don't offer express shipping — safety matches require specific handling in accordance with our logistics partners' requirements, which means air freight is out of the question. We're committed to doing everything safely and above board, so for us, getting it right matters more than getting it there fast. We promise they'll be worth the (short) wait.
Do you have active discount codes or promotions?
Yes! New customers can enjoy free shipping on their first order over $75. Sign up to our newsletter or follow us on Instagram to receive your exclusive welcome code — and be the first to know about upcoming promotions.
Where are your matches manufactured?
Our matches are created by Archivist Gallery, a family-run British letterpress studio. Depending on the design, our matchboxes are printed in either the UK or India, with the matches produced using natural materials.
Are the colours shown on screen what I will receive?
The colours may differ slightly. Our matchbox exteriors have a beautiful matt finish — in some photos of our giant matchboxes we've left the protective sleeve on, which can make them appear shinier than the actual artwork. Colours on screen also vary depending on your individual display settings, which may cause a slight difference. Rest assured, the real thing is just as lovely!
What is your returns policy?
Return conditions vary by product — please refer to the individual product listing for specific information. As a general guide, matchboxes and matches are non-returnable, and all other products (such as candle holders) may be returned within 14 days of delivery, unused and in original packaging. Return postage is at the customer's expense.
What if my order arrives damaged or incorrect?
Please contact us within 48 hours of delivery at hello@abeautifulmatch.com.au with your order number, a description of the issue, and clear photos of the product and packaging. We'll review and provide further instructions.