Shipping policy
Shipping Policy
Shipping Information
Thank you for shopping with A Beautiful Match.
We carefully pack and dispatch every order from Australia to ensure your purchase arrives safely and beautifully presented.
Order Processing
Orders are typically processed within 1–3 business days.
Orders placed on weekends or public holidays will be processed on the next business day.
During promotional periods, product launches or peak gifting seasons, processing times may be slightly longer.
Domestic Shipping
We currently ship Australia-wide.
A flat shipping rate of $12.00 applies to all orders. Free delivery on orders over $150.
Once your order has been dispatched, you will receive tracking information via email.
Shipping of Safety Matches
Some products sold by A Beautiful Match contain safety matches.
To comply with Australian transport regulations, these products may be transported via approved road transport services only.
As a result:
• Delivery times may vary depending on your location.
• Certain remote or regional locations may experience longer transit times.
• Products containing safety matches cannot be shipped internationally.
We reserve the right to cancel and refund an order if delivery restrictions prevent us from shipping safely and legally to the destination provided.
Delivery Timeframes
Metropolitan Areas: 2–6 Business Days
Regional Areas: 2–10 Business Days
These timeframes are estimates only and may vary due to carrier delays, weather events, public holidays or circumstances outside our control.
Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking details.
Please allow up to 24 hours for tracking information to become active.
Incorrect Shipping Information
Customers are responsible for ensuring shipping information is accurate at the time of purchase.
If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply before the order can be resent.
Lost or Delayed Parcels
If your parcel appears delayed or lost, please contact us at hello@abeautifulmatch.com.au and we will assist in lodging an enquiry with the carrier.
While we will always do our best to help, A Beautiful Match is not responsible for delays caused by shipping providers once an order has been dispatched.
Damaged Parcels
If your order arrives damaged, please contact us within 48 hours of delivery and include:
• Your order number
• Photographs of the damaged product
• Photographs of the packaging
We will review the claim and work with you to find an appropriate resolution.
International Shipping
At this time, A Beautiful Match ships within Australia only.
As our product range includes safety matches, international shipping restrictions currently apply.
Questions
hello@abeautifulmatch.com.au